Whitepapers
Delivering a Consistent Customer Experience Amid Complexity
To meet growing demands, creating a consistent, unified customer experience on a global scale is essential. This applies not only to external communication but also to internal processes. However, achieving full transparency requires well-organized and clearly structured data, systems, and processes.
Mastering the Complexity of Systems and Data
1. Challenges in Implementing an Organized System Structure
Establishing a structured, organized system landscape is complex and presents several challenges for companies:
2. External Pressure and Growing Complexity
Along with internal challenges, external pressures are rising:
Overcoming these challenges is essential to maintain order and transparency within the system.
Competition and Market Fragmentation
The increasing competition between OEM and IAM markets is further complicating the landscape, resulting in a highly fragmented data environment that requires powerful solutions.
The Solution: A Comprehensive Product Information Management System
A comprehensive product information system that connects suppliers, dealers, and workshops while managing relevant data is essential for achieving market transparency. This is where Bertsch Innovation’s AutomotivePIM comes in. The system offers a complete view of the automotive aftermarket, enabling seamless end-to-end transparency.
Are you ready to future-proof your company and tackle the challenges of the automotive aftermarket?
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Nous croyons en la valeur de la collaboration et de l’échange. Cela s’applique aussi bien à nos projets clients, desquels nous tirons de nombreuses informations précieuses pour le développement de nos produits, et à notre réseau de partenaires en pleine expansion, avec lequel nous soutenons nos clients dans leur numérisation.